Frequently Asked Questions
What shipping methods are available?
We primarily ship through USPS using Flat Rate Priority parcels. Our shipping & handling fee is a fixed rate. Free shipping qualifies on orders over $120 or more. Expedited shipping or use of other shipping carriers may be subject to additional charges, and must be requested at time of order, during checkout.
Do you create custom labels and gift sets?
Simple answer is Yes!... Please send an email to contact us to inquire about the specific customizations you need for your handmade soy candle, Gift set or Candle label.
What is your return policy?
If you purchased a candle and are you're not in love with your candle, let us know what you didn't like it within 7-days of product receipt and we'll gladly issue you a refund or exchange. See below for details.
Returns: If your candle is unlit and damage-free, contact us and we'll issue you a refund and provide a return shipping label. $6.00 shipping fee applies and will be subtracted from the refund amount.
How long until I receive my package
We fulfill orders and ship within 3-5 business days from order date for in-stock items. Shipping time varies with location. Please be aware that holidays and weather may also impact shipping time. You will receive an invoice email that your order has been completed and will include USPS tracking information upon shipment.Note - Once orders are sent to USPS, USPS is responsible for the package. If a package is lost, stolen, or the wrong shipping address was provided, USPS should be able to provide guidance.
Who should I contact if i have questions?
Please contact us directly via email with any comments, questions, or concerns. We are happy to assist you. 24hr response during business days; 1–3-days response for weekend and holidays.